|
id
|
|
|
company_id
|
|
|
branch_id
|
|
|
request_no
|
|
|
employee_id
|
|
|
category_id
|
|
|
category_name
|
|
|
request_title
|
|
|
request_description
|
|
|
priority
|
|
|
request_status
|
|
|
assigned_department
|
|
|
assigned_to
|
|
|
assigned_to_name
|
|
|
requested_date
|
|
|
due_date
|
|
|
sla_hours
|
|
|
first_response_at
|
|
|
resolved_at
|
|
|
closed_at
|
|
|
resolution_notes
|
|
|
internal_notes
|
|
|
escalation_level
|
|
|
escalated_at
|
|
|
escalated_by
|
|
|
escalation_reason
|
|
|
employee_rating
|
|
|
employee_feedback
|
|
|
ai_priority_score
|
|
|
ai_notes
|
|
|
is_active
|
|
|
delete_status
|
|
|
created_by
|
|
|
updated_by
|
|
|
deleted_by
|
|
|
created_at
|
|
|
updated_at
|
|
|
deleted_at
|
|