|
id
|
int(10) unsigned
|
|
|
|
|
company_id
|
int(10) unsigned
|
|
|
0
|
|
branch_id
|
int(10) unsigned
|
|
|
0
|
|
request_no
|
varchar(80)
|
|
|
|
|
employee_id
|
int(10) unsigned
|
|
|
0
|
|
category_id
|
int(10) unsigned
|
|
|
|
|
category_name
|
varchar(180)
|
|
|
|
|
request_title
|
varchar(220)
|
|
|
|
|
request_description
|
text
|
|
|
|
|
priority
|
varchar(60)
|
|
|
Medium
|
|
request_status
|
varchar(60)
|
|
|
Open
|
|
assigned_department
|
varchar(120)
|
|
|
|
|
assigned_to
|
int(10) unsigned
|
|
|
|
|
assigned_to_name
|
varchar(180)
|
|
|
|
|
requested_date
|
date
|
|
|
|
|
due_date
|
date
|
|
|
|
|
sla_hours
|
int(10) unsigned
|
|
|
24
|
|
first_response_at
|
datetime
|
|
|
|
|
resolved_at
|
datetime
|
|
|
|
|
closed_at
|
datetime
|
|
|
|
|
resolution_notes
|
text
|
|
|
|
|
internal_notes
|
text
|
|
|
|
|
escalation_level
|
int(10) unsigned
|
|
|
0
|
|
escalated_at
|
datetime
|
|
|
|
|
escalated_by
|
int(10) unsigned
|
|
|
|
|
escalation_reason
|
text
|
|
|
|
|
employee_rating
|
decimal(6,2)
|
|
|
0.00
|
|
employee_feedback
|
text
|
|
|
|
|
ai_priority_score
|
decimal(6,2)
|
|
|
0.00
|
|
ai_notes
|
text
|
|
|
|
|
is_active
|
tinyint(1)
|
|
|
1
|
|
delete_status
|
tinyint(1)
|
|
|
0
|
|
created_by
|
int(10) unsigned
|
|
|
|
|
updated_by
|
int(10) unsigned
|
|
|
|
|
deleted_by
|
int(10) unsigned
|
|
|
|
|
created_at
|
datetime
|
|
|
current_timestamp()
|
|
updated_at
|
datetime
|
|
|
|
|
deleted_at
|
datetime
|
|
|
|