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Column Type Collation Operator Value
id int(10)
company_id int(10)
branch_id int(10)
request_no varchar(80) utf8mb4_unicode_ci
employee_id int(10)
category_id int(10)
category_name varchar(180) utf8mb4_unicode_ci
request_title varchar(220) utf8mb4_unicode_ci
request_description text utf8mb4_unicode_ci
priority varchar(60) utf8mb4_unicode_ci
request_status varchar(60) utf8mb4_unicode_ci
assigned_department varchar(120) utf8mb4_unicode_ci
assigned_to int(10)
assigned_to_name varchar(180) utf8mb4_unicode_ci
requested_date date
due_date date
sla_hours int(10)
first_response_at datetime
resolved_at datetime
closed_at datetime
resolution_notes text utf8mb4_unicode_ci
internal_notes text utf8mb4_unicode_ci
escalation_level int(10)
escalated_at datetime
escalated_by int(10)
escalation_reason text utf8mb4_unicode_ci
employee_rating decimal(6,2)
employee_feedback text utf8mb4_unicode_ci
ai_priority_score decimal(6,2)
ai_notes text utf8mb4_unicode_ci
is_active tinyint(1)
delete_status tinyint(1)
created_by int(10)
updated_by int(10)
deleted_by int(10)
created_at datetime
updated_at datetime
deleted_at datetime